Customer Service

Delivery & Returns:

Standard Delivery
Please note that for standard delivery we are only able to send items to addresses with UK Mainland Postcodes. This is because of the high cost of sending to non-UK addresses together with the delays in Customs. If you would like a quote from us to ship to any other address, then please email us first before placing your order on admin@linenfields.co.uk. For all orders with UK mainland postal codes we offer free delivery for all orders over £75.

Subject to stock availability, we aim to despatch all orders that customers place by telephone or through this website within 3 to 5 working days, unless otherwise stated. Working days are Mondays to Fridays, but excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock. We usually use DPD, Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.

Delivery is usually within 3-5 working days, unless otherwise stated. But if you have not received your parcel within five working days, please contact us.

For orders under £75 the standard delivery cost is £4.95 per UK Mainland postal delivery address.  Please be aware the cost for carriage on any other area than UK mainland is only a guide and we will contact you before processing your order with full carriage cost. Please note for Catherine Lansfield / Dreams N Drapes / Fusion / Signature / Racing Green brands our standard UK mainland delivery charge of £4.95 & free delivery for orders over £75 only applies to mainland Britain and excludes Ireland, Channel Islands and the Isles of Scotland, a charge of £15 will apply for these. Customers from abroad should contact us for a carriage charge before ordering.

Please note that for any orders outside the UK Mainland and for the Highlands of Scotland, we will first have to gain a postal quote and please be sure to let us know what product or products you are needing a quote for, along with the full address details. A postal quote will be needed for EU destinations: Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark so please email us on admin@linenfields.co.uk 

Delivery For Customers from Non UK addresses:

Please note the carriage cost of £30 showing on the site is merely an indication that non UK orders will be charged at a higher rate.  Unfortunately we cannot put the actual cost on the site as this is dependent on the size and weight of orders together with the Country they are being shipped to.

Please email us with details of the items you wish to purchase and your full address and we will be happy to give you a quote before you actually place your order. 

You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel. If you have any questions about delivery, please contact us.

Your Rights of Cancellation or Return:

At Linen Fields, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 14 days. Also, under the Consumer Contract Regulations, you can cancel the order within a period of 14 working days, starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition.

Product Returns:
You must contact us either by our contact us page or an email before returning any item/s. We need to give you a returns address and in some cases a returns number to put on the parcel when you return it (unless the item is faulty then we will arrange collection) Please note any refunds may take considerably longer to process if these instructions are not followed and we cannot track the product return unless the address you send to is correctly given to you by ourselves.

To cancel your contract, please telephone us on 01202 937549 or email us on admin@linenfields.co.uk for the correct address for returns and then pack the relevant item/s securely and send it with a copy of your order so that we/warehouse receive it within 14 working days after the day of the date that the item was delivered to you. You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express.

We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return. If we have already sent your order to you, we will make the appropriate refund for the goods ordered  when we/warehouse receive the items back  from you.

Stock Availability - Whilst we make every effort to keep the stock availability up to date on the site it does sometimes happen that items sell out during the course of a day or a weekend when the warehouse are unable to advise us straight away.  Therefore there may be occasions when unfortunately we have to contact you our customer to advise we cannot fulfil your order.  We apologise in advance for this and assure you we will advise you of the situation as soon as we can and not keep you waiting and refunds will be processed immediately once you advise us there is no alternative items you would like to consider.

Privacy:
Linen Fields understand your personal information is just that - personal. So we are committed to protecting your privacy. This Privacy Policy explains what information we collect and what we do with it. if you have any questions about our information processing, please contact us.
 
Information collected
We collect any details that you give us when you decide to buy from this website. You enter information such as your name, address, telephone number and email address.
We may also collect other information when you complete the checkout such as details of your payment cards. But we do not store this information online after we have processed your order. We will also collect information you provide if you use the 'Contact Us' page.

Use of your information
We will only use your information to communicate with you. If you have decided to join our mailing list, we may from time to time, send you information about special offers and promotions. But we will NEVER disclose your information to third parties, unless the law requires us to do so. If you decide to withdraw from our mailing list, please use the 'Contact Us' form to let us know, or telephone us. We would also like to hear your views and suggestions about how we can improve our website and our service to you.

Disclosure of your information
Only Linen Fields will use the information that you provide. We will NEVER pass your personal data to anyone else, except for any successors in title to our business or as the law may require us to do.

Your transactions are secure

We realise these days how important it is to securely store any information that you provide us with. Linenfields Ltd maintains the highest levels of security at all times. Our site uses high-level SSL encryption technology which is the most advanced security software currently available for online transactions. You can therefore be guaranteed that we take the privacy and security of your payment and personal details very seriously indeed.

You can tell whether the payment processing/ordering part of a site is secure because 'https' will replace the 'http' at the front of the www.linenfields.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online with Linenfields, our checkout process uses the new Verified by Visa, Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use these services, you must first register with the bank or other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please click below for further information on 3D secure

http://www.mastercard.us/securecode.html

http://www.visaeurope.com/making-payments/verified-by-visa/

Polite Notice: Please note: Your Verified by Visa, Mastercard® SecureCode™ password is different from your Linenfields.co.uk account password. We don't have access to card issuer passwords.

Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com/. We use cookies to record your email address and password that you give us when you buy from our website. This simplifies the logging on process when you return to our website.
You will need to have your browser accept cookies to browse our web site because of the way in which the site works so as to make your browsing quick and efficient.

Access Rights
The Data Protection Act gives you a right to access the personal data that any company or organisation holds about you. If you would like a copy of the information that Linen Fields holds about you, please write to us at: Linenfields Ltd, Unity Chambers, 34 High East Street, Dorchester, Dorset, DT1 1HA. Please note that we may charge you a fee to provide this information.