Delivery & Returns:
Please note that for standard delivery we are only able to send items to addresses with UK Mainland Postcodes. This is because of the high cost of sending to non-UK addresses together with the delays in Customs. If you would like a quote from us to ship to any other address, then please email us first before placing your order on email@example.com. For all orders with UK mainland postal codes we offer free delivery for all orders over £75.
Subject to stock availability, we aim to dispatch all orders that customers place by telephone or through this website within 3 to 5 working days, unless otherwise stated. Working days are Mondays to Fridays, but excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock. We usually use DPD, Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.
Delivery is usually within 3-5 working days, unless otherwise stated. But if you have not received your parcel within five working days, please contact us.
For orders under £75 the standard delivery cost is £4.95 per UK Mainland postal delivery address. Please be aware the cost for carriage on any other area than UK mainland is only a guide and we will contact you before processing your order with full carriage cost. Please note for Catherine Lansfield / Dreams N Drapes / Fusion / Signature / Racing Green brands our standard UK mainland delivery charge of £4.95 & free delivery for orders over £75 only applies to mainland Britain and excludes Ireland, Channel Islands and the Isles of Scotland, a charge of £15 will apply for these. Customers from abroad should contact us for a carriage charge before ordering.
Please note that for any orders outside the UK Mainland and for the Highlands of Scotland, we will first have to gain a postal quote and please be sure to let us know what product or products you are needing a quote for, along with the full address details. A postal quote will be needed for EU destinations: Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark so please email us on firstname.lastname@example.org
Delivery For Customers from Non UK addresses:
Please note the carriage cost showing on the site is merely an indication that non UK orders will be charged at a higher rate. Unfortunately we cannot put the actual cost on the site as this is dependent on the size and weight of orders together with the Country they are being shipped to.
Please email us with details of the items you wish to purchase and your full address and we will be happy to give you a quote before you actually place your order.
You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel. If you have any questions about delivery, please contact us.
Your Rights of Cancellation or Return:
At Linen Fields, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 14 days. Also, under the Consumer Contract Regulations, you can cancel the order within a period of 14 working days, starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition.
You must contact us either by our contact us page or an email before returning any item/s. We need to give you a returns address and in some cases a returns number to put on the parcel when you return it (unless the item is faulty then we will arrange collection) Please note any refunds may take considerably longer to process if these instructions are not followed and we cannot track the product return unless the address you send to is correctly given to you by ourselves. Please note that photography is for illustration purposes only and shades may differ slightly.
To cancel your contract, please telephone us on 01202 937549 or email us on email@example.com for the correct address for returns and then pack the relevant item/s securely and send it with a copy of your order so that we/warehouse receive it within 14 working days after the day of the date that the item was delivered to you. You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express.
We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return. If we have already sent your order to you, we will make the appropriate refund for the goods ordered when we/warehouse receive the items back from you.
Stock Availability - Whilst we make every effort to keep the stock availability up to date on the site it does sometimes happen that items sell out during the course of a day or a weekend when the warehouse are unable to advise us straight away. Therefore there may be occasions when unfortunately we have to contact you our customer to advise we cannot fulfil your order. We apologise in advance for this and assure you we will advise you of the situation as soon as we can and not keep you waiting and refunds will be processed immediately once you advise us there is no alternative items you would like to consider.