Terms & Conditions
Delivery & Returns
Please note that we are only able to send items to addresses with UK Postcodes. This is because of the high cost of sending to non-UK addresses together with the delays in Customs. If you would like a quote from us to ship to any other address then please email us first before placing your order on email@example.com
Subject to stock availability, we aim to despatch all orders that customers place by telephone or through this website within 3 to 4 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock. We usually use Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.
Delivery is usually within 3-4 working days, unless otherwise stated. But if you have not received your parcel within five working days, please contact us.
For orders the standard delivery cost is £4.95 per UK Mainland postal delivery address.
Please note that for any orders outside the UK Mainland, we will first have to gain a postal quote and please be sure to let us know what product or products you are needing a quote for, along with the full address details. A postal quote will be needed for EU destinations below:
Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark
so please email us on firstname.lastname@example.org
You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel. If you have any questions about delivery, please contact us.
Your Rights of Cancellation or Return:
At Linen Fields, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 7 days.
Also, under the Consumer Protection (Distance Selling) Regulations 2000 (SI2000/2334), you can cancel the contract within a period of 7 working days, starting with the day after the day on which your parcel is delivered.
However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition.
To cancel your contract, please pack the relevant item securely and send it to us with a copy of your order so that we receive it within 7 working days after the day of the date that the item was delivered to you.
You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return.
If we have already sent your order to you, we will make the appropriate refund when we receive the items from you. If you pay by Credit or Debit card, we do not charge the card until we have sent your items.
We collect any details that you give us when you decide to buy from this website. You enter information such as your name, address, telephone number and email address.
We may also collect other information when you complete the checkout such as details of your payment cards. But we do not store this information online after we have processed your order. We will also collect information you provide if you use the 'Contact Us' page.
Use of your information
We will only use your information to communicate with you. If you have decided to join our mailing list, we may from time to time, send you information about special offers and promotions. But we will NEVER disclose your information to third parties, unless the law requires us to do so. If you decide to withdraw from our mailing list, please use the 'Contact Us' form to let us know, or telephone on 01202 937549. We would also like to hear your views and suggestions about how we can improve our website and our service to you.
Disclosure of your information
Only Linen Fields will use the information that you provide. We will NEVER pass your personal data to anyone else, except for any successors in title to our business or as the law may require us to do.
Other web sites
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The Data Protection Act gives you a right to access the personal data that any company or organisation holds about you. If you would like a copy of the information that Linen Fields holds about you, please write to us at: Linen Fields Ltd, Unity Chambers, 34 High East Street, Dorchester, Dorset, DT1 1HA. Please note that we may charge you a fee to provide this information.