Terms & Conditions
Delivery & Returns
Please note that we are only able to send items to addresses with UK Postcodes. This is because of the high cost of sending to non-UK addresses together with the delays in Customs. If you would like a quote from us to ship to any other address then please contact us first before placing your order.
Subject to stock availability, we aim to dispatch all orders that customers place by telephone or through this website within 3 to 7 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock. We usually use Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.
Delivery is usually within 3-7 working days unless otherwise stated. But if you have not received your parcel within 7 working days, please contact us. Please also note that with any orders received we need to be notified of any discrepancies within 7 days of receipt of goods to ensure a resolution can be resolved.
For orders, the standard delivery cost is £4.95 per UK Mainland postal delivery address.
Please note that for any orders outside the UK Mainland, we will first have to gain a postal quote and please be sure to let us know what product or products you are needing a quote for, along with the full address details. A postal quote will be needed for EU destinations below:
Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark
so please contact us on.
You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel. If you have any questions about delivery, please contact us.
Import taxes / Customs duties
When your package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are NOT included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order alone.
Linenfields Limited does not have any responsibility for these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
Your Rights of Cancellation or Return:
At Linen Fields, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 14 days. Also, under the Consumer Contract Regulations, you can cancel the order within a period of 14 working days, starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new condition.
You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured services, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return. If we have already sent your order to you, we will make the appropriate refund when we receive the items from you.
We collect any details that you give us when you decide to buy from this website. You enter information such as your name, address, telephone number and email address.
We may also collect other information when you complete the checkout such as details of your payment cards. But we do not store this information online after we have processed your order. We will also collect the information you provide if you use the 'Contact Us' page.
Use of your information
We will only use your information to communicate with you. If you have decided to join our mailing list, we may from time to time, send you information about special offers and promotions. But we will NEVER disclose your information to third parties unless the law requires us to do so. If you decide to withdraw from our mailing list, please use the 'Contact Us' form to let us know. We would also like to hear your views and suggestions about how we can improve our website and our service to you.
Disclosure of your information
Only Linen Fields will use the information that you provide. We will NEVER pass your personal data to anyone else, except for any successors in title to our business or as the law may require us to do.
Your transactions are secure
We realise these days how important it is to securely store any information that you provide us with. Linenfields Ltd maintains the highest levels of security at all times. Our site uses high-level SSL encryption technology which is the most advanced security software currently available for online transactions. You can therefore be guaranteed that we take the privacy and security of your payment and personal details very seriously indeed.
You can tell whether the payment processing/ordering part of a site is secure because 'https' will replace the 'http' at the front of the www.linenfields.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Other web sites
You will need to have your browser accept cookies to browse our web site because of the way in which the site works so as to make your browsing quick and efficient.
Polite notice regarding colour(s) of products - Actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show all of our products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.
The Data Protection Act gives you a right to access the personal data that any company or organisation holds about you. If you would like a copy of the information that Linen Fields holds about you, please write to us at: Linen Fields Ltd, Unity Chambers, 34 High East Street, Dorchester, Dorset, DT1 1HA. Please note that we may charge you a fee to provide this information.